Refund & exchange policy
Replacement and Refund Period: Customers can exchange or recover within 7 days from the date of purchase.
Terms of Replacement and Return: Products must be exchangeable or recoverable according to specific conditions, such as the product is not damaged and the items are in their original condition and not used.
Products Activated via Application:
Any product that is activated and linked to a mobile phone (such as devices equipped with recording software or applications tied to a user account) is considered used once activated, and therefore cannot be returned or exchanged after being opened and linked.
Return Before Activation:
If the product has not been opened or linked to a mobile phone, the customer may request a return or exchange within 7 days from the date of receipt, provided that the product is in its original condition, unused, and with all accessories included.
Excluded Products:
All digital products or products containing personal license software, once activated, are excluded from the return policy in order to protect digital property rights.
Costs and fees: Shipping costs may be borne by the store to replace or recover items in case of defects or errors by the store. However, there may be a fee for replacement or recovery in case the customer"s desire changes.
Replacement and Refund Process: Customers are asked to communicate with customer service through the WhatsApp icon in store to start the replacement or retrieval process. They"ll be instructed to do so.
Refund: In case of refund, the amount paid will be refunded by bank transfer to the client"s account.
Dealing with damaged or wrong products: In case of product damage or receipt of wrong item, please contact customer service as soon as possible to arrange the replacement or recovery of the item correctly.